(Counseling sessions for assessment and satisfaction of the consultant and client are recorded by the CAE website.)
1- line by line troubleshooting in the code and program is not the consultant’s responsibility, and only general solutions can be provided. The CAE website does not guarantee this.
2-The client and consultant are obligated to ensure optimal audio and video quality.
3- The client must prepare their questions in fluent and clear English before the session, and if they participate in the session without English language readiness, the client will bear the consequences of wasting the session time and it will be not considered extra time.
4- The client is obliged to ask their question (in the file uploaded during the appointment) technically, accurately, and clearly, and with complete information about their issue and project, so that the consultant can answer the questions well if more information about the file or project is needed.
5-Refunding to a bank account is not possible (except for specific cases). In the event of a refund request, the money will be returned to your wallet on the website, which can be used to purchase packages or other services, such as consultation services.
6- The customer is required to participate in the evaluation during the session, and if they do not complete the emailed evaluation form, it means they were satisfied with the entire session and will not agree to a refund request if requested.
7- If the client is not satisfied with the session content and requests a refund, their request will be reviewed by our team, and if it does not meet the refund criteria, the money will not be refunded.
The cases that do not qualify for a refund include:
7-1- If the client asks questions during the counseling session that are unrelated to the topics mentioned in the submitted question file (time is allocated for the session, and the main subject is not addressed).
7-2- If the client purchases the wrong card, only 70% of the amount will be refunded.
7-3- If the customer is dissatisfied with the session and leaves the session before it is completed, and the CAE Assistant team does not confirm that the consultant was disappointing, no refund will be issued
8-If the consultant leaves the session midway and does not return, the full amount will be deposited into the customer’s wallet account on the website.
9-If the customer is dissatisfied with the session and leaves the session before it is completed, and the CAE Assistant team confirms that the consultant was unsatisfactory, 70% of the money will be refunded to the customer’s wallet on the website.
10-The customer can cancel the session up to 2 days before the session
If a customer cancels within the specified timeframe, 100% of the money will be refunded to the customer’s wallet on the website within one week. However, if the cancellation occurs after the specified deadline, 40% of the money will be refunded to the customer’s wallet.
11-Delaying the timely presence in the meeting for more than 15 minutes will result in the cancellation of the session and the absence of the client will be counted. According to the previous clause, 50% of the money for purchasing products from the website will be refunded to your wallet.
12-In accordance with the session reminder one day and one hour before the session, if the client does not attend the session and does not inform beforehand, only 50-30% of the client’s payment will be refunded to their wallet for purchasing website products.
13- You cannot establish direct communication with a consultant, and if you establish communication outside the website platform, caeassistant.com is not responsible for any payment or transferred content.
Terms and conditions of the project
1-If a client requests a project, the consultant will first review the client’s files and then declare the price. After the client makes the down payment, the project will commence.
Order process for project:
1-1- Prepay and sending the Receipt.
1-2-Preparing the customized project completely by CAE Assistant Group.
1-3- Sending a video that shows your project has been prepared completely.
1-4- Payment of the remaining amount.
1-5- Sending the project files completely.
2-After completing the project, the client has up to 3 days to make the payment. For each day of delay beyond the specified deadline, 1% of the total project amount will be added as an additional cost.
3-If the client is dissatisfied with the completed project and requests revisions, this matter will be reviewed by the CAE Assistant team, and if approved by the arbitration team, the consultant is obligated to complete the project.
4-If the client requests additional work beyond what was initially specified after the completion of the project, they will need to make a separate payment and submit a new request.
5-If a disagreement arises between the consultant and the client, the CAE Assistant team will act as an arbitrator.